The services currently being offered include installation and maintainance of
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VSATs (CDMA, TDMA, MCPC, in C-Band, Extended C-Band and Ku-Band)
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Hub stations (C-Band, Extended C-Band, Ku-Band)
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Peripheral equipment used with VSATs such as PCs, UPS, etc.
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High Power Amplifiers, Low Noise Amplifiers, Satellite modems, Multiplexers
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Antennas upto 11mtrs.
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INMARSAT Terminals
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Local Area Networks and networking Products such as Routers, Bridges etc.
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Telecommunication equipment for Mobile Radio Trunking Service (MRTS), Distance Education Service (DES) and Data Broadcast Service (DBS)
CSS also offers and undertakes
- Installation and Commissioning of VSATs
- Dismantling, Packing, Transportation and Re-Installation of VSATs
- Re-Orientation of VSATs
- Site Surveys
- Regulatory clearances for telecom installations
Countrywide Service Network
At ISL, providing fast and reliable service is a way of life. With a view to provide customers with comprehensive and timely service, ISL has established a nationwide service network with Headquarters at Bangalore. This network provides the necessary leverage to cater to the increasing number of customers and their myriad demands. The services are offered even at the remotest possible locations such as the high altitude ranges of Ladakh & Leh, the islands of Lakshadweep and Port Blair and the districts touching international borders with Myanmar, Nepal and Pakistan.
ISL engineers, endowed with a sense of commitment and untiring zeal, are ideally positioned and can reach any location anywhere in India within 24 hours.
Dedicated and Trained Manpower
Dedicated and trained manpower is the most important component of the Customer Support Services group. ISL's engineers are technically qualified, trained, highly skilled, totally dedicated and have rich experience in Indian conditions. This makes them uniquely capable of providing installation and maintainance service of any type, anywhere. Besides imparting technical training to the field engineers, special emphasis is laid on interpersonal skills for establishing excellent rapport with the customers. To keep the men updated on the latest technology and developments in the field, ISL imparts regular training. Some of the engineers are also being trained abroad to imbibe international expertise and harness it appropriately to suit the Indian environment. Customer training for various communication products forms an important area of activity of this group and is an ongoing activity.
The culture of the company adds to the value of the men. ISL has consciously established a climate of openness, trust and teamworking in an informal and displined atmosphere with "excellence through synergy" as its philosophy. These productive policies have translated into efficient team working and organizational effectiveness.
Milestones of Success
The accomplishments of ISL bear testimony to its strengths and leadership. As a pioneer in satellite communication in India, ISL has always been a front runner and has achieved many firsts in this marathon.
- The first CDMA VSAT manufacturer in India
- The first to install, commission and maintain satellite based Wide Area data Networks in India NICNET & RABMN
- The first company to system integrate, install, commission and maintain Ku-Band (satellite based) network in India NICNET.
- The first VSAT manufacturer in India to have received ISO 9001 certification in recognition of the quality of services being provided to customers.
- The first VSAT based satellite money order project commissioned and being maintained on turnkey basis (including VSATs, PCs, modems, UPS etc.) for DOP.